Why Customers Leave…and Three Secrets to Get Them to Stay!

According to an American Society of Quality survey (2000): 9% of customers leave because of competitors 10% of customers leave for other reasons (move, death, etc.) 14% of customers leave because of dissatisfaction with the product 67% of customers leave because of an attitude of indifference on the part of a company employee Three Ways to Get Them to Stay The key to customer retention is to empower your employees to give your customers something they value each and every

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Three Ways to Improve Your Next Presentation

Your typical PowerPoint presentation to your typical audience typically makes everyone wish they were somewhere else, doing something else. The next time you have to give a presentation, see if you can apply one of these three ideas to make everyone’s experience more productive. Idea #1: Don’t Give a Presentation Hear me out on this: Is the data easily misunderstood? Do you have to convince anyone of your points? Do your people have 10-15-30-60 minutes where they’re not doing anything

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