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Why Cell Phone Conversations are Never Crystal Clear

cell-phone-trouble

I’m often asked, “How can I eliminate noise in telecommunications transmissions?” I usually reply that a better question is, “Can we ever completely eliminate noise in telecommunications transmissions?” And the answer, in a word is – no. Background noise is always present in all telecommunications transmissions – including point-to-point or point-to-multipoint transmission mediums. These can be either wired, optical fiber or wireless. Most of the time noise exists at minimal levels and doesn’t cause problems. That said, our cell phones

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Six Simple Steps to Remember Your Customers Name Every Time!

Your customer’s name is their favorite word and their favorite sound.  Use this simple formula to remember their name — every time. Step 1:  Prepare to hear the name upon introductions. Often we are thinking about something else when introductions are made. Get in the habit of focusing your attention on the customer during the introduction phase. Step 2:  If you miss it, or are unsure, ask your customer to repeat it. If it makes sense to, write the name down. Step

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What to Expect From the Next Generation of Smart Phones

Are you ready for the next generation of smart phones? Exciting new display technologies are changing the way we view and use our phones. Here’s some enhancements we can expect in the near future: Curved Displays Our computer monitors, televisions, and portable devices have used flat display screens for many years. Why would we go back to the physics we first saw in the early television set days when we had curved displays? Actually, we won’t be. The difference is

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Managing Across Generations – 3 Strategies for Success

One of the biggest challenges managers face is the generational differences in their work forces. Problems can arise from differing mindsets and communication styles of workers born in different eras. These challenges can be aggravated by new technology and work patterns that mix workers of different ages in ever-changing teams. Managing the mixture of ages, values and views is an increasingly difficult task. Yet there are ways that you as a manager can set you and your team up for success.

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Hit the Mental Gym

To build muscles, it takes repetition and rest.  What if it were the same for changing the brain?  Thanks to neuroplasticity, we can change our brain by breaking out of routines and building new ways of being. The Harvard Business Review references neuroscience studies in many of their articles on changing habits, professional development and self-awareness such as this one: Four New Tools for Brain Workouts. When trying to change something, especially a self-defeating thought or trigger, follow this workout. 

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