Six Simple Steps to Remember Your Customers Name Every Time!

Your customer’s name is their favorite word and their favorite sound.  Use this simple formula to remember their name — every time. Step 1:  Prepare to hear the name upon introductions. Often we are thinking about something else when introductions are made. Get in the habit of focusing your attention on the customer during the introduction phase. Step 2:  If you miss it, or are unsure, ask your customer to repeat it. If it makes sense to, write the name down. Step

Continue Reading

What to Expect From the Next Generation of Smart Phones

Are you ready for the next generation of smart phones? Exciting new display technologies are changing the way we view and use our phones. Here’s some enhancements we can expect in the near future: Curved Displays Our computer monitors, televisions, and portable devices have used flat display screens for many years. Why would we go back to the physics we first saw in the early television set days when we had curved displays? Actually, we won’t be. The difference is

Continue Reading

Managing Across Generations – 3 Strategies for Success

One of the biggest challenges managers face is the generational differences in their work forces. Problems can arise from differing mindsets and communication styles of workers born in different eras. These challenges can be aggravated by new technology and work patterns that mix workers of different ages in ever-changing teams. Managing the mixture of ages, values and views is an increasingly difficult task. Yet there are ways that you as a manager can set you and your team up for success.

Continue Reading

Hit the Mental Gym

To build muscles, it takes repetition and rest.  What if it were the same for changing the brain?  Thanks to neuroplasticity, we can change our brain by breaking out of routines and building new ways of being. The Harvard Business Review references neuroscience studies in many of their articles on changing habits, professional development and self-awareness such as this one: Four New Tools for Brain Workouts. When trying to change something, especially a self-defeating thought or trigger, follow this workout. 

Continue Reading

Intuition: It’s More than Your Gut

In daily decision making, when can you make a quick decision over a well calculated one?  It has to do with trusting your intuition. Interestingly, there are 3 types of intuition.  Yes, 3.  However only expert intuition is emotionally and cognitively based, which is the best type to rely on when making quick/confident decisions. Ordinary Intuition This describes your gut feeling, like a tingle, twitch or rumble in your stomach. Example: I’m interviewing someone for a position.  And before interviewing them, my gut says,

Continue Reading

Sliding Sidebar

Archives