Ensuring SharePoint Governance Success

What good is having a SharePoint site if the end users don’t know how to utilize it correctly?  SharePoint is deceptive. The fact that virtually anyone can use it right out of the box is a key point that drives its popularity. And since it is so easy for users at all levels to make relevant changes to site features, content, documents, and infrastructure, it’s just as easy to make errors when doing so unless you have Governance. Governance refers

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Why Customers Leave…and Three Secrets to Get Them to Stay!

According to an American Society of Quality survey (2000): 9% of customers leave because of competitors 10% of customers leave for other reasons (move, death, etc.) 14% of customers leave because of dissatisfaction with the product 67% of customers leave because of an attitude of indifference on the part of a company employee Three Ways to Get Them to Stay The key to customer retention is to empower your employees to give your customers something they value each and every

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A Fundamental Look at Networking Services

Most of us take it for granted that we can connect to the Internet and find resources across a wide array of networks. In this article we are going to introduce the basic networking services that make it all possible. Network Layer Protocols – IP There are many protocols in the TCP/IP (Transmission Control Protocol and the Internet Protocol) suite. The two most noteworthy are IP and TCP. Let’s begin by discussing IP as it is the key addressing and

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Three Ways to Improve Your Next Presentation

Your typical PowerPoint presentation to your typical audience typically makes everyone wish they were somewhere else, doing something else. The next time you have to give a presentation, see if you can apply one of these three ideas to make everyone’s experience more productive. Idea #1: Don’t Give a Presentation Hear me out on this: Is the data easily misunderstood? Do you have to convince anyone of your points? Do your people have 10-15-30-60 minutes where they’re not doing anything

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